Accessibility information

The Tonhalle/Ehrenhof underground station (lines U70, U74, U75, U76, U77) is about 500 metres from the main entrance.

Written information about the stop is available.
There are tactile guide strips and high-contrast visual floor indicators on the platform, which enable visually impaired people to find their way safely.

The path from the platform to the Kunstpalast is tactilely detectable throughout and visually easy to recognise. Seating along the route provides additional relief for people with limited mobility.

A lift is available, but without an acoustic floor announcement.

An emergency call in the lift is confirmed acoustically, but this does not provide any visual feedback for people with hearing impairments.

Parking facilities

A marked disabled parking space is available in the inner courtyard of the Kunstpalast (width: 600 cm, length: 700 cm). The entrance is via Inselstraße/Ehrenhof, the barrier can be opened via a bell.

The distance from the car park to the barrier-free entrance is approx. 5 metres.

The path is low-vibration, at ground level and at least 200 cm wide.

The surface consists of narrow-jointed slabs and is easy to negotiate with a wheelchair, walking frame or walking aids. The surface offers good grip even in rainy weather.

The destination is clearly recognisable from a distance. The route from the car park is clearly laid out, visually rich in contrast and additionally structured by a clearly recognisable boundary.

Admission

The reduced admission price applies to visitors with a degree of disability of 50 per cent or more.

If a ‘B’ is entered in the disabled pass, admission is free for one accompanying person. More about ticket prices

The Kunstpalast is accessible to visitors with restricted mobility and visitors with pushchairs via a lift. It is located to the side of the main entrance and is signposted accordingly.

The entrance door is double-leafed, with a passage width of up to 240 cm when the leaves are open.

There is an automatic door opener at the barrier-free entrance.

The entrance area is easily recognisable thanks to a tactile change in flooring and visual contrasts with the surroundings.

There is an uninterrupted wayfinding system throughout the building.

The paths are level throughout and without any obstructive thresholds. Destination areas such as the cash desk, lift or exhibition rooms are clearly visible.

Lifts and corridors are sufficiently wide and illuminated without glare.

However, the wayfinding system is not tactile and therefore not fully usable for blind and visually impaired people.

Several lifts connect all levels of the building.

Lift E: barrier-free access, cabin dimensions: approx. 210 cm deep × 113 cm wide.

The controls are tactile and partially visually rich in contrast. A horizontal control panel facilitates use in a wheelchair.

Lift D: larger cabin measuring 133 cm × 210 cm, but controls are positioned high up.

No horizontal panel available. Labelling is not in Braille.

All lifts have an acoustic emergency call confirmation – helpful for people with hearing impairments, but not sufficient for deaf people due to the lack of visual signals.

The lifts do not have voice output.

The Robert Schumann Hall is located on the 1st basement floor of the Kunstpalast and is accessible via a barrier-free lift.

Access is via a double-leaf door.

The threshold is at ground level.

Note for wheelchair users:
Due to the architecture of the hall, two wheelchair spaces are available in row 22 and must be reserved via westticket, tel. 0211-27 40 00, in the case of events sold via westticket.

There is a barrier-free unisex toilet on the ground floor and another in the collection tour on the 1st floor.

The exact locations can be found on our site plan, which is available in the building.

Wheelchairs can be borrowed free of charge from the cloakroom. If this is the case, please give us advance notice of your visit using our contact form.

Portable folding stools are available.

Assistance dogs (e.g. guide dogs for the blind, signalling dogs) may be brought into all areas of the museum.

No restrictions apply. Please bring the appropriate documentation for your assistance dog with you when you visit.