Declaration on accessibility

General description of the service in an accessible format as well as descriptions and explanations necessary to understand the performance of the service

You can find information about exhibitions, events and the NRW Forum at www.kunstpalast.de. By clicking on the “SHOP” button, you will be redirected to www.kunstpalast.de/en/shop/ where you can buy online tickets for certain exhibitions, public tours, events or vouchers.
For example, you can add online tickets to the virtual shopping cart using the buttons. After clicking on the “Proceed to checkout” button, you can enter your contact details. Fields without which it is not possible to send the request are marked with an asterisk. After entering the necessary data, you can select a payment method and complete the order by ticking the box to confirm that you agree to the General Terms and Conditions and the Cancellation Policy.

Requirements of the BFSG and the BFSGV and compliance with them

According to Section 3 (1) of the Barrierefreiheitsstärkungsgesetz (BFSG), certain services offered or provided by an economic operator must be barrier-free. Services are barrier-free if they can be found, accessed and used by people with disabilities in the usual way, without any particular difficulty and, in principle, without outside help. The specific accessibility requirements for services are based on the Ordinance on Accessibility Requirements for Products and Services under the Accessibility Improvement Act (BFSGV). The BFSGV contains specific requirements, particularly in § 12 and § 19. For example, the economic operator must provide information about how the service works in a certain way. Websites, including the associated online applications and services offered on mobile devices, must also be designed in a consistent and appropriate manner that is perceivable, operable, comprehensible and robust.

When designing our website, we comply with the EU standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) version 2.2 from 2023 with regard to accessibility. The WCAG differentiate the accessibility requirements into three levels (A, AA, AAA). The Stiftung Museum Kunstpalast strives to meet these requirements through sufficient color contrasts, navigation and the use of alternative texts, among other things. If you notice any content that is not barrier-free despite the legal obligation, please let us know using the following contact details:

Stiftung Museum Kunstpalast
Ehrenhof 4-5
40479 Düsseldorf
E-mail: info@kunstpalast.de
Phone: +49 211 566 42 100

We will endeavor to answer your inquiries as quickly as possible and find a barrier-free solution.
 
Indication of the competent market surveillance authority

The competent market surveillance authority with regard to the BFSG is the
market surveillance body of the federal states for the accessibility of products and services, based in Magdeburg.

Arbitration board

A consumer who claims that an economic operator is in breach of a provision of the BFSG or the BFSGV and is therefore unable to use the product or service in question or can only use it to a limited extent is entitled to submit an application to the conciliation body under Section 16(1) of the Disability Discrimination Act to initiate conciliation proceedings. This conciliation body can be contacted at https://www.schlichtungsstelle-bgg.de, at the address “Schlichtungsstelle nach dem Behindertengleichstellungsgesetz bei dem Beauftragten der Bundesregierung für die Belange von Menschen mit Behinderungen, Taubenstraße 4-6, 10117 Berlin” and by e-mail at info@schlichtungsstelle-bgg.de.